Monday, January 19, 2009

Chew on this ...

What do you do if your dog gets into your glassmaking supplies?

I'm currently dog-sitting for my ex-neighbor's two dogs, both of whom get along really well with Mr. Justin Wigglebutt, my rescue whatsit. Justin sleeps in his (open) crate in the study, because I can trust him not to chew the books on the lower bookcase shelves. Milo and Diamond sleep in the kitchen; although that's where my workbench is, neither dog has ever shown any sign of pulling things off the table. Until night before last, when Milo decided to take a taste of my workbench. I woke up to find Val Cox' Frit Secrets in a pile of gleefully ripped pages, along with parts of Passing the Flame and two half-packages of silver and gold leaf. Most alarmingly, there were chewed plastic bottles of frit, ripped sacks of shards, and loose shards and frit strewn all through the debris.

First of all, don't panic, but assess the situation as calmly as you can. Remember that most glass shatters at an angle that is more likely to pass safely through the intestine than ground glass or thin pieces, like shards. The larger the frit is the safer you are. After my first flush of sheer panic, I looked carefully at Milo; Diamond does not have a history of ripping things up, but Milo does. No blood on his gums, no glass or frit in the pads of his paws. I looked for the icky stuff--there was no diarrhea or bloody stool, and no blood around his anus. Given that what looked like all the frit was on the floor or still caught in the container, I was most worried about his involuntarily swallowing a piece or two, not a whole lot.

My second step was to call the emergency vet for advice, while pulling out some bread slices. Why bread? Bread is an old home remedy for any animal that's swallowed something sharp, such as bone fragments. It can coat the bone and help it pass safely through the intestine. The emergency vet confirmed that, and also said that unless the glass had lead in it, it would not show up on an x-ray. I did a fast Internet search and found the answers inconclusive. The vet didn't think there would be enough in Milo's system, so she told me to do the things I had already done--feed him bread (the other two were happy, because what you give to one ... ), and watch his behavior and his stools, and bring him in if he began to show blood, to vomit, or just to become lethargic.

Milo was wrestling with Justin, and clearly hadn't a care in the world. *I* was a nervous wreck. On my way to visit Art of the Firebird to pick up her unwanted dog crate (I could have put Milo in Justin's crate, but he does like to den in it, and AoF wants to get rid of the crate ASAP anyway) I called Milo's human to see if he wanted me to take any additional action, and to give him a heads-up about the situation. He said no, no emergency X-Ray in case; he agreed with me that it was unlikely that Milo had really *eaten* any of the glass, let alone enough of the glass to possibly show on an X-ray *if* there was lead in it.

Last night Milo slept, most reluctantly, in his new "box," which will be his permanent bedroom whenever he comes to stay with me. Diamond usually dens with him, but this time she stayed in the kitchen, and Justin slept in his blanket-covered crate. As you can see from the pictures, taken this afternoon, Milo is happy, healthy, and active (he's the littlest one; Diamond is the middle-sized Pit bull, and Justin is the largest Lab/Spitz). His only ocmplaint is that he had to sleep in a crate, rather than rrrrripping into things, eating more frit, and getting more bread.

But if you work with glass, and have dogs, I offer you both this cautionary tale and this medical method.

Sunday, January 18, 2009

Blew it again!

Yes, I disappeared. Eeek! I am back home, the house is swamped out, the students are registered, and life ought to be much more regular (I hope).

Meanwhile, I want to congratulate Maureen McRorie for winning the 2008 Frabel Novice Award! The Frabel Awards are highly competitive and very prestigious, so winning one is an extremely Big Deal in the glass world. Maureen deserves it--both because of her skill and because of just being a Good Human Bean. Maureen is one half of the team that runs our fantastic local glass shop, Flame Tree Glass. The other half is her husband and business partner, Lance McRorie. They are two of the sweetest and most generous people I know. I am in awe of their glass skills, and I learn so much form them just as human beings.

When you look at Maureen's stuff, of course, the word "novice" does not come to mind. Here's her winning entry:

Tuesday, December 30, 2008

Amazon Customer Service?

So I was extremely excited to have made my first sale on 1000Markets, and needed to log in to my Amazon seller's account. I blithely logged on using the email account I have used for years, only to be told that that email and password weren't recognized. Humm, I thought, so I entered my email to be sent my password.

That's when things got interesting. The system told me that it had no record of my email address! Being a good academic, I checked all email correspondence I had with Amazon and verified that yes indeedy, I was using the correct email address. (It's the only one I have ever used with Amazon, but checking is always good.)

So I emailed Amazon's customer support, and got this reply (emphasis mine):

I am very sorry that you have experienced difficulty accessing your account.....You can reset your password online through the Your Account area of our Web site, or by clicking this link:

(link deleted)

Enter your e-mail address in the space provided and click "Continue." We will then send you an e-mail containing a personalized link. Use the link, enter your new password twice (to confirm it), and click "Submit your password." Once you have taken these steps, your new password will be effective immediately.


Please note that this does not address the problem--it assumes that the system recognizes my email, when in fact it appears to be the email, and not the password, that is the problem. (Well, if the system has lost my email, then likely it has lost the password, too!) I emailed back pointing this out, and also noting that it has been less than a month since they upgraded my seller account to Tier II status (using that selfsame email that now the system does not recognize, after they initially told me I *had* no account--then a human being found it), and got the following email in return:

Did we successfully answer your question?


Below were two options, a link for yes and one for no. Obviously, I clicked NO, and restated the problem, this time with a query as to whether initial emails were actually read or whether customer service just answered the most common question rather than the one actually asked.

I am awaiting their response.

Up until now I've never had trouble with Amazon, but I have to say that in this case Amazon service is made of fail. Clearly there is some problem on their end--they couldn't find my seller account the first time I tried to upgrade, but then they did when I was persistent; now the system as a whole does not accept my email, even as a buyer. Sigh. All I want is for them to fix it, but they can't fix it until they actually *address the problem*.

Monday, December 29, 2008

Sometimes it IS the tools

We've all heard the saying that it's a poor workman who blames his tools. In general, that's right. The best tools in the world won't turn a shoddy craftsperson into a good one, and someone with superb skills can often turn out the most amazing work despite poor or makeshift tools.

But sometimes you reach the limit of the tool you have. That's happened to two friends of mine this month. Tinroof couldn't get the lighting on her photos right, though she tried different lighting, white balance squares, and the like. A better light tent solved the problem. Art of the Firebird was having trouble with photography. No matter what she did, her pictures didn't improve. She spent a lot of time looking at camera angles, white balance, staging, focus, and the like. Finally, she got a camera with a better macro lens, and all that practice paid off in instantaneously better photos.

Does the better tool pay off because of the investment in skill that preceded its acquisition? I think so, when that's the case. I can usually get excellent color out of Iris Orange glass, aka raku. But I spent months trying to coax colour out of raku on a Hot Head torch, and I think all that effort paid off when I got a torch that could actually have an oxidizing flame.

Sunday, December 28, 2008

Happy Holidays!

Yes, I have committed the ultimate blog sin: not updating for nearly a month. Mea maxima culpa. It was that whole Real Life thing--you know, having a full-time job that has seasonal busy spots--combined with not planning ahead appropriately for those busy spots. I'm sorry!

What I am doing: spending Christmas at my sister's house and spending more time in her studio than she is--the poor kid is barking like a seal with a cough and sleeping every second she isn't at work.

Here are some of the experiments: I was playing around with Frogsong's wonderful tutorial. Frogsong does some lovely beads, and created a technique-based tutorial. Since I like to do structured organics, I was all over that one! So I have been playing with placement and color, as you can see. I like the layered look!

Here are some more.
Over the next couple of weeks I will be listing these on Etsy (as focals) or on 1000Markets (as pendants). Stop by either place and check them out!